Payment Policy

At SyncState, we are committed to providing a secure, seamless, and transparent payment experience for our clients. This policy outlines how we process payments for our workflow automation consulting services.

1. Secure Payment Processing

All online payments are handled securely through Stripe, a certified PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.

When you purchase a service package on syncstate.site, your payment details are encrypted and transmitted directly to Stripe. SyncState does not collect, process, or store your full credit card number or bank account information on our servers.

2. Accepted Payment Methods

Through our Stripe integration, we accept a wide variety of payment methods to make checkout as convenient as possible. Accepted methods include:

  • Major Credit and Debit Cards (Visa, Mastercard, American Express, Discover)

3. Payment Terms & Currency

  • Upfront Billing: As outlined in our Terms of Service, all consulting and automation packages (Tiers 1 through 4) require full payment upfront before any technical auditing or workflow building commences.
  • Currency: All prices listed on our website and at checkout are processed in British Pounds (GBP) unless explicitly stated otherwise. If you are purchasing from outside the UK, your bank or credit card provider will handle the currency conversion and may apply additional foreign transaction fees.

4. Order Confirmation & Receipts

Upon successful payment, you will immediately receive an automated payment confirmation and a receipt sent to the email address provided during checkout. This email will also include your onboarding instructions or a link to schedule your initial consultation.

5. Failed Payments

If a payment is declined or fails processing, your order will not be completed, and our system will notify you immediately. No charges will be applied to your account, and no work will begin until a successful transaction is processed. If you experience repeated payment failures, please check with your bank or card issuer, or contact us for assistance.

6. Billing Inquiries & Disputes

If you believe there has been a billing error, or if you have any questions regarding a charge on your statement from "SyncState", please contact us immediately at contact@syncstate.site before opening a dispute with your bank. We are committed to resolving any billing issues quickly and fairly.

For information regarding refunds or order cancellations, please refer to our dedicated Refund Policy and Order Cancellation Policy.